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Swansway Peugeot is Officially Ace

Swansway Peugeot is Officially Ace

By Swansway Motor Group 27-03-2018

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Peugeot UK has recognised the family-owned Swansway Peugeot dealership on Sealand Road as ‘ACE’.

In order to achieve the accreditation, the Swansway management team worked alongside Aftersales experts from Peugeot UK, on a nine-month consultancy, coaching and training programme, tailored towards providing excellent customer service in the Aftersales Department.

Covering everything from customer parking and onsite facilities, such as Wi-Fi availability and refreshments, to working in detail with the Service team to optimise standards and processes in both Service reception and the workshop; achieving ACE Accreditation is a real coup for the Chester dealership.

Swansway Peugeot CHester receive ACE Accreditation

Delighted Swansway Chester Operations Director, Andrew Wakelin, commented, “This has been a real learning curve for our Aftersales team, led by Mike Casson, and we’re so proud that the team is now, officially ACE! Our customers can be assured of friendly, welcoming and professional service”.

The aim of the ACE Accreditation programme is to ensure that customers receive the best possible experience and value for money when visiting Swansway Peugeot.

Pictured is Alan Torney, Pro2Ace Implementation Manager presenting the ACE certificate to Mike Casson, Aftersales Manager at Swansway Peugeot.

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Swansway Peugeot Chester dealership from the front elevation

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